COVID -19 Response

Opteamix’s response to COVID – 19

Opteamix’s response to COVID – 19
By : Shalu Priya

Published : April 16th, 2020

As COVID-19 continues to disrupt communities across the world in unprecedented ways, we at Opteamix would like to take this opportunity to reiterate our commitment to the health and safety of the global Opteamix community, including our customers, partners, employees, and their families.

Over the last few months, we have developed, refined, and extended our business continuity plans to ensure the seamless and uninterrupted delivery of service and support to our customers and partners around the world.

The following are the measures we have taken to ensure the continuity of our offerings and services for you, as well the safety of our customers, partners and employees.

Virtual collaboration and remote work form our DNA

As a geographically-distributed technology company with global operations, Opteamix has always had a robust program in place to enable our workforce to work remotely with security and access to the services necessary to support our business and our customers. In response to COVID-19, Opteamix services have not been severely impacted. Our well-equipped infrastructure and remote collaboration among our team and with our customers have enabled us to pull through redundancy and diversification to maintain high-quality delivery.

However, following guidance from local and global health authorities, and as a precautionary measure to protect our customers, partners, employees and their families from the spread of the virus, we have revised our Work From Home (WFH) policies and curtailed non-essential business travel.

Our employees have been instructed to conduct meetings through various video communications services and we encourage our clients to do the same. In addition to the above measures, we have also made the tough but necessary decision to adapt our the talent acquisition process to virtual interviews, virtual onboarding (including contactless laptop delivery) and virtual inductions.

Enforced resilience, Uninterrupted service

To stay responsive to this evolving situation, we have created a task force of Senior Leaders across Opteamix to monitor best practices on a daily basis, and our standard operational and on-call practices are designed with redundancies to support remote or geographically distributed teams. Our connectivity and workforce productivity tools are routinely and thoroughly tested to ensure all our employees have secure and continuous access to our systems, data, and team members.

Is it working? The answer is YES! Our delivery team continues to knock it out of the park with their quick turnaround time and high-quality output which has always been our goal since day one. We have also come closer as an organization, with teams setting up daily catch-up meetings to discuss the evolving situation and what we can do to help each other, our People Practice team working tirelessly to connect with each employee and our CSR team doing their bit to help the community at large.

Our virtual workplace thrives with posts related to mental and physical health tips, celebrating milestones and sharing stories about our individual OHOs (Opteamizer Home Offices). We are so proud of all our Opteamizers for sticking through in this situation, for rising up to the occasion and even going the extra mile to offer their homes and resources to help fellow Opteamizers.

This is an unprecedented time for all of us. However, we will continue to innovate the services we deliver and the value we provide to our customers. Now, perhaps more than ever, the power of Going Digital will be tested, and we intend to serve as an example of what is possible in the digital age. Our global team continues to actively monitor facts and updates regarding COVID-19 and we will continue to adjust our approach to deliver on our commitment, while promoting the safety and well-being of our global employees and our communities.

Our focus is, and always will be to deliver value to our customers and partners worldwide.

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