Framework

Our Opteamix outsourcing framework is based on a commitment toward service quality, tailored processes, accountability, and measurable results. We have a proven framework that is highly robust, flexible, and scalable, and clearly defines the processes and guidelines for seamless information flow and communication. This framework can be aligned to every customer’s need, across industry verticals and technology domains.

This framework comprises four phases: Discovery, Transition, Steady State, and Optimize, and is designed to provide client and delivery teams with appropriate guidance to ensure the success of the engagement. Each phase of the framework has clearly defined objective with real and tangible deliverables with entry and exit gate controls to ensure the success of follow-up phases. These four phases are supported by PMO, QMO, Centers of Excellence, and Information Security Management Systems across people, process and technology.

Outsourcing Framework