Opteamix, as a global technology firm, understands the value of high customer satisfaction, which is why we center our processes on improving service quality and setting measurable goals. The ultimate aim is to deliver optimal value to the client through a flawless value-creation process that has zero waste or security threats. Our processes are geared toward ensuring each client delivery passes through stringent quality measures.
Our Quality Management System and process framework leverages our experience in working with a wide range of companies, and is designed to consider prevalent industry practices and standards. Our Quality Management System (QMS) is compliant with the CMMI Level 3 guidelines, and is in alignment with organizational objectives. Our QMS defines and supports the processes that enable us to operate in a streamlined, consistent, and organized manner.
Our QMS tailors process guidelines to various project types and lifecycles. This eliminates redundancy and over-engineering, resulting in optimized project/engagement levels. We work with clients at the beginning of the engagement to tailor the QMS for the project, based on client requirements, role definitions, and areas of joint responsibility.
Opteamix provides the advantage of integrated security along the entire value stream, instead of at isolated points, through processes that need reduced human effort, less capital, and less time. This ensures that our information management is more streamlined and accurate. Our Information Security Management System (ISMS) has been audited by an independent certifying authority, BSI Group (www.bsigroup.com) and has been certified for ISO/IEC 27001:2013, while being compliant with HIPAA regulations.