Advancements in artificial intelligence and cloud computing, coupled with the proliferation of messaging apps, are fueling the rapid development of chatbots and transforming how people communicate. Voice technologies like Siri, Cortana and Alexa have brought chatbots/human to computer interaction to the mainstream.
Chatbots are software programs that are designed to simulate human conversations and facilitate human to computer interaction. As technology continues to evolve it provides organizations with an opportunity to automate human-computer interaction. Both chatbot platforms - either based on a predefined logic/script or leveraging artificial intelligence have confirmed a risky hypothesis: people do not mind interacting with bots and no longer want to wait for a customer service representative to answer their routine questions.
A Chatbot solution can be integrated into various components of an application and provide seamless customer experience without having to reach out to the call center. Automating human to computer interaction, will result in millions of dollars a year in savings for large organizations. By leveraging Machine Learning and Natural Language Processing, Chatbots offer a more intelligence and personalized experience to the customer. At Opteamix, we develop Chatbot solutions leveraging industry-leading frameworks and best practices across multiple digital channels.
We are experienced in designing and implementing Chatbots across multiple digital channels - mobility, web, messenger, etc. We have deep knowledge of leading chatbot frameworks, natural language processing (NLP), etc. and have expertise in building chatbots that fully meet your business goals and are customized for your industry. Leveraging our chatbot solutions, businesses can enable their customers to interact when the time is best for them without investing on round the clock customer support.