IT Support

Increasing volatility and an uncertain macro environment have increased the complexity of doing business, globally. Over the past few years, consumer habits have changed, resulting in organizations trying to improve the selling power of a business leveraging technological advancements to succeed in the altered customer purchasing landscape. RPA is helping organizations in building the sales pipeline and engaging with their customers. Given that most of the sales and marketing professionals spend their time on administrative or operational tasks including internal coordination, market research, CRM updates, reporting, follow-ups, etc. RPA has been a very effective tool in automating mundane and repetitive tasks across the sales life cycle allowing more time for revenue generation activities.


Sample Process

User Provisioning

RPA enables IT to automate user provisioning and de-provisioning to assign appropriate access, keeping the principles of least privilege based on role title and department. It also helps in rotating passwords, enforcing segregation of duty and running periodic certifications.

Incident Management

RPA helps IT in Incident Management by configuring bots to identify incidents before they are noticed by regular users. It also updates multiple systems, triggering responses / diagnostics, updating the knowledge DB, and escalating based on business rules.

Patch Management

RPA helps the IT department implement better security policies by automating the sending of alerts, delivery of security patches / updates, caching patches prior to installation and automatically retrying failed patch installations until they are successful.

Backup and Restoration

RPA helps in automating the process of backup, testing backups, restoration, and sending relevant alerts. It is also used to automate disaster recovery procedures such as rerouting of network information, restart of systems, restore of backup from cloud, etc.

Server Provisioning

RPA can be leveraged to automate the process of building, provisioning decommissioning servers, modifying servers (increase/decrease CPU, memory, disk space, etc.) and performing lifecycle tasks (e.g. stop/restart snapshots).

Monitoring

RPA can be leveraged to monitor, IT assets such as networks, servers, routers, firewalls, load balancers, etc. and provide updates and measurements in real-time. They can trigger in-built workflows for auto remediation based on predefined business rules.

Insights

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